Overview

Good2Go is a community-based all-electric vehicle (EV) carshare program, with a focus on equity, being piloted in environmental justice communities in the Boston area. Good2Go offers income-tiered pricing, allowing members to reserve and drive electric vehicles by the hour.

Essential Duties and Responsibilities
•Customer Service:
o Conduct member orientations and attend member meetings to obtain feedback on the program
o Provide reservation assistance to members
o Handle urgent service matters
o Assist with updates to the program website and mobile app as needed
o Respond to questions, concerns and inquiries via e-mail, phone, and in person
•Recruitment:
o Recruit new participants through virtual and in-person outreach and engagement
•Reporting:
o Monitor and document participant satisfaction through outreach and survey administration
o Help gather required documentation and photos if an incident occurs (e.g., accident, damage to vehicle)
o Assist with obtaining data for grant reporting
•Fleet Management:
o Ensure vehicles are clean and booking-ready
o Stock vehicles with cleaning supplies and monitor fleet cleanliness including scheduled maintenance
•On Call:
o This position will require you to be part of an on-call rotation over weekends. This is in the rare event of a member emergency with a vehicle.

Minimum Qualifications (Knowledge, Skills, and Abilities)
• At least 21 years of age, a valid driver’s license, and a clean driving record of at least 2 years.
• At least 1 year of experience in one or more of the following areas: customer service, transportation services, social services, or clean energy related field.
• Excellent written and oral communication skills
• Able to work independently with minimal supervision
• Aptitude with computers including Microsoft Word, PowerPoint and Excel and smart phones (iPhone and Android)
Ideally, you are also:
• Bilingual – Spanish or Haitian Creole Preferred
• Familiar with Boston neighborhoods
• Experience with community outreach a plus
• Graphic design knowledge is also a plus

 

This is a hybrid position.

Salary range of 50,000 – 55,000

Benefits: Health, Vision, Dental, 401K