Program Coordinator – Professional & Community Education

Overview

Program Coordinator – Professional & Community Education

 

Department
Professional & Community Education
Salary
$26-28 per hour
Supervisor
Professional & Community Education Program Manager
Status
Full-time, non-exempt
Revised
12/15/2023
Location
Hybrid
The Professional & Community Education Program Coordinator helps support and coordinate activities inside and outside of the program.

Specific Job Functions:
Job Function 1 – Operational Support

1.      Records Management

a.      Student Registration Support

b.      Records tracking

2.      Coordination of daily operations

a.      Troubleshooting

b.      Scheduling of classes and trainers

c.      Survey collection and review

3.      Tech & Administrative assistance

a.      Help out during learning sessions (virtual and in-person)
50%
Job Function 2 – Student Relations

1.      Respond to inquiries

2.      Student request follow-up
30%
Job Function 3 – Evaluation & Marketing Support

1.      Coordinate the creation of content for marketing and promotional materials

2.      Identify student success stories

3.      Updating the public facing schedule of trainings
10%
Job Function 4 – Interdepartmental communication and coordination

1.      Daily communication of activities and updates
5%
Other Duties as Assigned

5%
QUALIFICATIONS
•  Experience with providing customer service

•  Demonstrated excellence in communication and interpersonal relationships

•  Experience with using a variety of software applications and programs

•  Detail-oriented, with ability to coordinate complex activities simultaneously

•  Comfortable with a high volume of interactions

•  Demonstrated commitment to racial justice and social equity

 

Our Organizational Values

 

Equity: We work to advance fair treatment, opportunities, and outcomes across race, gender, class, and other dynamics in order to eliminate injustices.

Collaboration: We achieve the best outcomes for clients and communities when we work together across staff, board, volunteers, and partners.
Community-focus: The needs and concerns of the communities and people we serve drive the work we do and services we deliver.
Learning: We embrace conflict as an opportunity for everyone to grow and develop skills and potential for compassion, creativity, and resourcefulness.
Trust: We choose to start with best intentions of everyone, and we strive to earn the confidence of each person we work with by demonstrating respect, being accountable in our actions, and communicating transparently.

The Dispute Resolution Center seeks to employ persons of diverse backgrounds with priority on communities served by the organization – and to support and nurture their retention and advancement within the organization. We are deeply committed to continuing to foster a workplace culture inclusive of people not only in race, ethnicity, national origin, gender identity, sexual orientation, socio-economic status, veteran status, marital status, age, disabilities, political affiliation, and religious beliefs but also in cultural backgrounds, life experiences, thoughts, and ideas. Our commitment to justice and diversity also means providing a work environment that is welcoming, respectful, and engaging.
Essential Physical Skills
·        Ability to operate phones, computers, and office equipment.

·        Ability to transport oneself and portable computer equipment between home and office spaces.

·        Ability to lift, move and install essential computer equipment in office spaces at home, satellite, and central offices.

Environmental Conditions

Generally, in an office environment with occasional visits to external environments.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

 

Disclaimer:

This job description is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All KCDRC employees may be required to perform duties outside of their normal responsibilities from time to time, as needed, to meet the ongoing needs of the organization.