Overview
What You Bring
Experience in successfully…
Planning and guiding customers through a software implementation process.
Defining goals, deliverables, and required resources, both internally and externally, including creating and managing schedules and project timelines across multiple client implementations.
Managing client meetings with agendas, recaps, and tracked deliverables.
Reporting project progress and status reports to internal and external stakeholders.
Working cross-functionally with teams to document and configure software for implementation
Maintaining positive customer relationships utilizing strong communication and leadership skills.
The following creds get us interested…
5-7 years of experience leading software support or implementations in the supply chain domain
Experience with cloud-based/SaaS solution offerings
Experience working with large and complex enterprise accounts; supply chain is a plus
Experience with translating customer feedback into user stories or requirements for the product team to use.
Deep curiosity to find out why we have a shrine to a burned-up microwave
Proficient in analyzing data independently to discover insights to improve the customer onboarding experience and provide useful feedback to the product team.
Desire to become a functional expert on CognitOps solutions and educate customers on the use and benefits of our products
The following creds get us excited…
You love the project management life cycle
You enjoy building relationships with customers
You enjoy teaching people new things and helping them become more effective & efficient
You consider yourself to be organized and a self starter
You care about what you do
You care about what we do
You live our values (Grit, Ownership, Innovation, Bravery, Openness, and Collaboration)
We want to see your creativity, strategic thinking, and customer-whispering abilities. Be prepared to tell us how you demonstrated your skills in previous roles. Our hiring process is swift and usually looks something like this:
Initial virtual screening
Team Interview
Leadership interview
Life at CognitOps
At CognitOps, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We’re on a mission to change supply chains — an experience made whole by our unique backgrounds and perspectives.
We encourage our employees to care for their whole selves – we are a remote-first company (no questions asked) but we have an Austin and Atlanta office for those who prefer a place to go each day; we provide 100% employer-paid health benefits (medical, dental, and vision), truly unlimited paid time off, paid parental leave, company social events, and freedom to pursue volunteer opportunities.
About CognitOps
The CognitOps Story
CognitOps is a cloud and ML-driven supply chain startup founded in 2018 and headquartered in Austin, TX. Our purpose is to improve supply chains through better operations management. We're building the brain for every warehouse in the world (and eventually on Mars) to help leaders make faster and better decisions, and we hope you can join us!
CognitOps was founded by a team of lifelong supply chain technology builders. We realized that today's supply chains are unsustainable and wasteful for businesses, jobs, and the environment. And with the support of our family, friends, pets, and investors, we chose to take this challenge head-on bravely. Backed by some of the best VCs in the industry, we began our pursuit of unleashing ingenuity to give rise to resilient businesses.
Why CognitOps?
We tackle cool, challenging problems. For example, we help warehouses supply hospitals with PPE and critical medical equipment more efficiently. We help e-commerce businesses ship orders on time. We tackle these challenging problems using modern technologies like machine learning, queue-based simulation, Google Cloud, Kubernetes, Kafka, and Scala. Our team has decades of startup experience working with big data and building scalable, fault-tolerant, secure software and decades of experience working with warehouses and empathetically understanding the needs they have. We're still a small early-stage company. So you'll have an opportunity to come in, make a huge impact, and be a leader as the company grows. But at the same time, we have significant early customer traction and are already on an accelerated growth path. We believe in having a fun, loose work environment while also fostering a culture grounded in grit, accountability, innovation, collaboration, and bravery.
The Challenge
Supply chains are struggling to evolve. For every 1 billion dollars of e-commerce growth, North America builds 1 million more square feet of warehousing. Yet, warehouses are fraught with waste. Why? Because operations managers and leaders have never had the tools to manage their facilities correctly. It’s mind-boggling to think that the industry continues to invest in robots and point solutions that only perpetuate this broken model. This challenge is compounded by people understandably not wanting to work in these environments. We can fix this together. We can design and launch great products, build in the cloud, apply machine learning, create unique datasets, and be nonconformists always challenging the status quo together.