Delivery Station Liaison - DLA4

While Amazon is a global company, this specific position is located at 9031 Lurline Ave Los Angeles, CA 91311. In order to be considered for this position, your ZIP code must be within 50 miles of this address.

The schedule for this role will be: Sunday-Thursday, 10:00am-7:00pm

Except as otherwise required by law, this role pays $16.30 per hour.

At Amazon we’re working to be the most Customer-centric company on earth and we are constantly improving how we fulfill and deliver customer orders. Our goal is to exceed expectations by continually striving to innovate and provide best in class customer support as we expand our logistics products and services. To improve the customer experience we are establishing a group of delivery station based customer service associates that enable real-time, hands-on investigation of where a package is and how Amazon can get it to a customer as quickly as possible. Additionally, it provides customer access to local experts who can provide them the most accurate and up-to-date information about their packages and how Amazon is resolving potential delivery issues affecting them.

As a Delivery Station Liaison, you will be responsible for:
· Communicating with customers directly via phone and email
· Empathizing with and prioritizing customer needs
· Upholding company values and respecting every customer
· Exuding patience and ownership with each customer
· Resolving conflicts and setting appropriate expectations with customers
· Clearly understanding and responding appropriately to the issues that customers present
· Consistently composing a grammatically correct, concise, and accurate written responses to customer issues
· Approaching problems logically and with good judgment to ensure the appropriate customer outcome
· Making quick and effective decisions on behalf of the customer
· Ability to effectively prioritize work time to ensure efficiency
· Working in an environment where the noise level and temperatures vary, with or without reasonable accommodations

Eligibility Requirements
· Must reside in a ZIP code that is within 50 miles of the location address: 9031 Lurline Ave Los Angeles, CA 91311
· Able to work Full Time Hours (40+ hrs per week)
· Able to work a Flexible Schedule

Basic Qualifications

· High School Diploma or equivalent
· Experience with Windows Operating Systems and Microsoft Outlook
· Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools

Preferred Qualifications

· Previous experience in Customer Service

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.