Seller Operations Specialist

We are a small/start-up team within FBA (Fulfillment by Amazon) with a charter of increasing selection across various Amazon marketplaces. We are focused on innovative ways to extend current fulfillment capabilities for sellers. If this excites you, come join our team! Get a sneak peek here: https://www.youtube.com/user/FulfillmentbyAmazon.

This role will be on our FBA Onsite team, working to enable new Selection out of Seller warehouses by configuring their warehouse as a mini Amazon Fulfillment Center. To support the program’s 2019/2020 growth plans, Amazon Fulfillment Services is expanding its fulfillment network and is seeking an individual to help support our expansion into the UK. The right candidate will be self-motivated and detail oriented individual. The primary responsibilities will be to support our UK sellers and assist in expansion of our UK support program. The candidate will be responsible for creating and updating support SOPs, resolving seller escalations, and act as a subject matter expert on the UK seller experience.

For inquiries, please contact the hiring manager directly.

Summary of Responsibilities
· Support UK based sellers by resolving issues, answering questions, and fielding escalations
· Support UK marketplace expansion
· Create and update support SOPs
· Act as a point of escalation for associates supporting UK sellers
· Act as a subject matter expert for UK seller experience

Basic Qualifications

· High School diploma or equivalent
· Available to work nights or early mornings (time zone dependent) to support UK business hours
· Experience with performance metrics and process improvement (how, when, who)
· Experience communicating with technical and non-technical stakeholders across multiple teams.
· Ability to think clearly and analyze quantitatively using multiple systems

Preferred Qualifications

· A completed Bachelor’s Degree from an accredited university or 2+ years Amazon experience
· Available to work nights or early mornings (time zone dependent) to support UK business hours
· Ability to work under minimal supervision
· Ability to effectively manage time, and individually prioritize multiple tasks of competing priority
· Experience working in a metrics/productivity based environment
· Ability to compose grammatically correct, concise and accurate written correspondence
· Experience writing queries using SQL a plus
· Experience working in or living in the UK a plus