Technical Program Manager - AWS Event Operations

Technical program manager sought to drive delivery of thrilling wired and wireless connectivity experiences for Amazon Web Services (AWS) customers at AWS events worldwide, including re:Invent, re:Inforce and Global Summits.

This role is part of an Events Technology Operations team delivering customer-delighting connectivity experiences that are both resilient and scalable. You will be responsible for delivering a complete solution for AWS Events, including: software, hardware, networking, and devices. You’ll have a unique opportunity to play a key role in an exciting, fast growing team with high visibility both with customers and internal executives.

Our ideal candidate will have a demonstrated success in wired and wireless network operational delivery utilizing internal and external technical resources to provide world-class customer experiences. They will have experience partnering with a diverse set of internal stakeholders as well as managing vendors. They will have excellent interpersonal and written communication skills, with the ability to communicate across all organizational ranks and groups.

Responsibilities:
· Partner with internal marketing and engineering teams to understand network requirements for a variety of event types
· Develop and execute on-brand network delivery programs that amaze customers and elevate the AWS event experience
· Proactively identify risks, issues and bottlenecks while managing delivery of event network systems across multiple teams and organizations
· Improve experience through ongoing process and technology evaluations as well as regular communications with internal partners
· Manage delivery of third-party services and products, including measuring individual vendor performance and holding teams accountable
· Travel up to 25% to provide on-site operational oversight




Basic Qualifications

· 5+ years in network operational delivery or program/ management

Preferred Qualifications

· Demonstrated ability to scope and execute projects to strict deadlines while dealing with ambiguity
· Demonstrated ability to use quantitative and qualitative data and metrics to communicate solutions to business and technical problems
· Understanding of temporary network deployments, including trends, challenges, top technology solutions and workloads, leading technology vendors and partners, etc.
· Bachelor’s degree in computer science, information technology or relevant field of study.
· CCNA or equivalent certification, or ability to acquire within 6 months of hire
· Superior oral and written communication skills with an innate attention to details

Amazon.com is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.