Location: Remote or Hybrid (strong preference for candidates in the NYC metro area)
Who we are:
For over 30 years, CSH has changed the lives of people who have been marginalized and are our most vulnerable neighbors by:
- Helping communities create over 335,000 homes for individuals and families who did not have one.
- Bringing hope to thousands who thought they would live on the streets or reside in institutions; and
- Ensuring not only a stable home for each, but also access to the services that bring healthcare, recovery, and training to their doorsteps.
CSH has proven that supportive housing can change the lives of individuals, families, and communities. We have created a team of nationally recognized experts who are dedicated to our organization and its goals. We attract talented and diverse individuals, offer competitive salaries and benefits, including generous leave and paid time off, and fully embrace the philosophy that work-life balance is achievable. With the goal of attracting proven candidates committed to making a difference and who aspire to advance our mission, CSH is now accepting applications for a Chief People and Administrative Officer. This is a nationally based position, with a strong preference for candidates who reside in the New York, NY metropolitan area. Candidates should state their preferred location in their application.
Why we need you:
CSH is seeking a results-oriented and accomplished leader who is committed to race equity, advancing anti-racism practices, and sharing their talent to support a mission-driven organization that is leading efforts to expand housing and service solutions for highly impacted populations.
The Chief People and Administrative Officer demonstrates and adheres to the company values of safety, honesty, ownership, respect, and teamwork.
What you will do:
Reporting to the President & CEO and serving as a member of Senior Leadership, you will be the chief strategist in charge of supporting and nurturing our most important asset – our workforce. This includes leading the development, implementation, and strategic components of CSH’s operational elements in the Information Technology (IT), Administration, Human Resources (HR), Talent Development, and Belonging realms.
Strategy, Vision, and Leadership
- As a member of senior leadership, provide seasoned guidance and advice, while highlighting opportunities and threats, to the President & CEO, Senior Leadership, and Directors on matters under your purview.
- Promote a culture of high performance, continuous improvement, problem solving, and embody CSH’s values and commitment to equity and anti-racism in all that you do.
- Serve as the management liaison and staff to the Board’s Governance committee, including support of recruitment, by-law management and adherence, CEO compensation, and related issues.
- Contribute to the development of the organization’s high performance, strategic goals, and overall management of the organization.
- Stay abreast of best practices, industry standards, and CSH’s mission, vision, values, and strategic objectives to ensure that you can be a full leadership partner, with an expectation that you will actively contribute and participate in organizational conversations that extend beyond your span of influence.
- Lead and participate in cross-department and organizational teams, committees, initiatives, change management efforts, and projects.
- Represent CSH internally and externally as necessary, particularly in people and operations.
- Provide management with required reports, benchmarks, and timely key performance indicators.
- Supervise CSH’s Human Resources, Information Technology, and Administration Coordination teams, with an ability to serve as both a hands-on contributor and strategic thought leader. Ensure performance against work plans and deliverables. Provide budget monitoring and oversight.
Human Resources, Talent Development, and Belonging
- Lead, manage, and implement the strategic vision and priorities for our workforce and people efforts, ensuring CSH has an eye on the talent needs of today and in the coming 3-5 years and an explicit racial equity lens.
- Serve as an activator, internal advisor, coach, and resource to team leaders and staff to cultivate a culture of belonging. Devise and formulate creative and concrete ways to address or prevent equity challenges and mitigate bias in programs, processes, hiring, retention, and promotions.
- Ensure robust staff development, including new staff orientation and training, and a development agenda for all employees. Ensure efforts support staff to be successful, connect to CSH’s goals, and create a sense of belonging.
- Build upon CSH’s success rate of hiring, oversee HR efforts to build a diverse pool of candidates, and coach hiring managers on equitable and inclusive hiring practices. Focus development and retention efforts on high performance, building the quality of CSH’s supervision, and continuous feedback.
- Proactively cultivate a leadership pipeline for staff as individual contributors and supervisors.
- Oversee the HR department, including accountability for CSH’s benefit administration, performance management, compensation strategy, payroll preparation, recruiting, employee relations, employee policies and procedures, Human Resources Information System (HRIS), and other core HR functions.
- Identify and recommend investments and updates to ensure CSH’s technology is up-to-date and is equal to or leading our industry peers.
- Lead IT staff and consultants to ensure seamless connectivity, data backup and information flow, and integrated applications that support CSH’s work.
- Ensure IT policies and procedures are current, and work with your team to provide continuous training and communication of policies to staff, ensuring staff compliance with all requirements.
- Through oversight of the IT department, ensure up-to-date and expansive cyber security policies, regular testing and auditing of our system, forecast and ensure the availability of equipment, and continually review and revise policies and practices to ensure the security of our system, while balancing user needs.
- Ensure equitable and quality administrative support is delivered across departments in areas related to our technology support, supplies and equipment, event management, logistical support, meeting and video conferencing support, and the smooth operations of CSH’s leased offices. This is achieved through the supervision of CSH’s Administrative Manager and Coordination staff (currently 5 FTEs).
- Ensure CSH’s SharePoint intranet site is current, organized and accessible to all staff, with ongoing training and support for staff on its purpose and structure.
- Work with the team to develop and implement organizational policies and processes, with accompanied staff training, for administrative and technology operations.
- Collaborate with the Chief Financial Officer and business support leaders to ensure our business continuity, record retention, and disaster recovery policies and practices are current and meet industry standards across our expansive geographic footprint.
As a prerequisite, the successful candidate must believe in the core values of CSH and be driven by the mission. The candidate should demonstrate agility and comfort leading an entrepreneurial and dynamic organization. Additionally, the candidate should demonstrate how they have and will successfully lead, supervise, coach, and build the capacity of driven and diverse teams. The successful candidate will have had significant supervisory management experience with an organization. As noted, this is an organization driven by the values of its people, so experience in managing a “values-driven” organization and teams is highly prized.
Additional requirements are:
- Results-proven track record of exceeding goals and a bottom-line orientation: Evidence of the ability to consistently make good decisions through a combination of analysis, wisdom, experience, and judgment; high-level of business acumen, including the ability to balance the delivery of programs against the realities of a budget; and problem solving, project management, and creative resourcefulness.
- Strategic Vision and Agility: Ability to think strategically, anticipate future consequences and trends, and incorporate them into the organizational plan.
- Capacity Building: Ability to effectively build organizational and staff capacity, developing a top-notch workforce, and the processes that ensure the organization runs smoothly.
- Leadership and Organization: Extensive experience leading teams and supervising individuals, both in person and remotely. Exceptional capacity for managing and leading people; a team builder who has experience in scaling up organizations; ability to connect to staff both on an individual level and in large groups; capacity to enforce accountability, develop and empower top-notch leaders from the bottom up, lead from the top down, cultivate entrepreneurship, and learn the strengths and weaknesses of the team, so as to put people in a position to succeed.
- Commitment to Supporting CSH in Becoming an Anti-Racist Organization: Experience incorporating the perspectives of multiple communities, including communities of color, in the consideration of impacts and outcomes of a decision-making process. An understanding of the concepts of institutional and structural racism and bias, white dominant culture and structures of power, and their impact on underserved and underrepresented communities is preferred.
- Communication: Strong verbal and written communication skills, active listening, and ability to present to diverse audiences, specifically racially, ethnically, and socially-diverse communities and staff.
- Action-Oriented: Enjoys working hard and looks for challenges; able to act and react as necessary, even if limited information is available; not afraid to take charge of a situation; can overcome resistance to leadership and take unpopular stands when necessary.
- General Management: Broad experience with the full range of business functions and systems, including strategic development and planning, budgeting, business analysis, finance, information systems, and human resources.
- Willingness to travel, on occasion, for in-person meetings with staff.
- Undergraduate degree required.
CSH offers generous benefits, opportunities for professional growth, and competitive salaries based on geographic location. Our range for the Chief People and Administrative Officer (CPAO) is as follows:
- CPAO in highest geography (E.G. New York City, San Francisco, Seattle): $229,000 – $287,000
- CPAO in mid-range geography (E.G. Los Angeles, Chicago, Denver): $208,000 – $260,000
- CPAO in lower mid-range geography (E.G. Minneapolis, Portland, Austin, Las Vegas): $196,000 – $245,000
- CPAO in low-range geography (E.G. Indianapolis, Columbus, Richmond, Nashville, Atlanta, Tampa, Phoenix): $181,000 – $227,000
Our ranges are broad, and it is customary for candidates to join CSH at the lower half of the range to leave room for growth, learning, and development in the role and range. It is uncommon for starting salaries to fall above the mid-point. We negotiate actual salaries with final candidates based on their exact location, experience in similar roles, and expertise related to the qualifications. This information is offered in support of our commitment to transparency.
Interested in joining our team as Chief People and Administrative Officer in the national supportive housing movement?
To Apply: Candidates should apply through the link. All candidates should attach their Resume, Cover Letter, and Salary Expectations as one Microsoft Word or PDF document. We encourage applications by March 31, 2023 to ensure consideration.