DESKTOP SUPPORT TECHNICIAN (1 YEAR CONTRACT)
You can provide the tools necessary to deliver cutting-edge health care and groundbreaking research. As part of our Information Technology team, you’ll ensure that our medical professionals have access to the latest breakthroughs in technology, and you’ll play a key role in protecting our global patient community.
We are currently recruiting for two (2) 1-year contract Desktop Support Technicians. These 1-year contract positions are eligible for full benefits.
Under the general supervision of the UCLA Health Sciences Schools’ Client Services Desktop Support Manager, the Desktop Support Technician (DST) is responsible for providing desktop support to the UCLA Health Sciences faculty, staff, and students. In this role, you will provide day-to-day consultation, training, instruction and troubleshooting or problem-solving to technical staff and end users for hardware, software, network and related computer systems, handheld and peripheral devices and ensure their operation for individuals and groups of computer users. You will provide a high-level of customer service in accordance to the values of UCLA Digital Technology (DGIT).
Some support may be required in emergencies, either in-person or remotely, and sometimes after normal business hours.
*Position may convert to career
Previous experience with client technical support in an enterprise environment
Familiarity with various email clients and configuration of O365 on Windows and Apple operating systems, as well as iOS and Android devices
Strong oral and written communication skills to convey technical information to a wide variety of individuals and groups with varying levels of computer literacy
Experience with the administration of Active Directory Users and Objects
Knowledge of troubleshooting client wired and wireless networking and connectivity issues
Experience training others in the use of software such as VPN, Citrix, Remote Desktop and others
Knowledge of encryption practices and tools including Bitlocker and Filevault
Experience with imaging technologies such as MDT and Deployment Studio
*Position requires some walking or shuttle transportation use at times.