Overview
Revenue Operations Manager
FreeWill is an award-winning, social-good startup that has raised more than $2 billion for high impact nonprofits since we were founded in 2017. We’ve been featured in the New York Times, Forbes, Oprah’s magazine, and have even been named to Town & Country’s “Top 50 Philanthropists” list.
All of this is because we’ve figured out how to make some powerful (but complicated!) ways to donate much easier and more accessible. Our products make things easier for the donors who want to change the world and for nonprofits doing heroic work around the planet.
In the last 2.5 years, we’ve grown from 5 people to 70 (all smart, tenacious, and kind), and continue to grow quickly. We’d love to have you be a part of this adventure.
About the role
We are seeking a sharp, motivated, and proactive Revenue Operations expert with excellent communication skills for this new role at FreeWill. You will be the driving force on revenue data operations including technology and process improvement, reporting, analysis, team enablement and more. You must have demonstrated the ability to work at a fast pace with a high level of accuracy and excellent attitude. Detailed work is a major focus of the job, and those details need to be handled quickly, correctly, and efficiently. You will drive multiple aspects of sales operations as the company continues to grow and scale the business.
To be successful in this role, you must be friendly and genuinely interested in the business, agenda, and needs of others, including the company, its management, the team, and the company’s customers. This is an excellent opportunity for a high-energy, driven, and technically creative individual interested in adding value, learning, and growing with the organization.
Responsibilities
Help optimize our sales and service technology stack. Responsibilities include thinking through requirements, definitions, design and maintenance of our Sales CRMs, with a focus on Salesforce. Basic Salesforce administration experience required
Work with other systems (e.g.SalesNavigator, SalesLoft, Hubspot, Churnzero) to make sure they are properly connected into Salesforce and information is optimally sync-ed across systems
Support project rollouts for new tools and processes that increase the efficiency of our sales team
Identify process bottlenecks; recommend process changes and system improvements
Architect weekly and monthly reporting dashboards to help improve existing sales processes and conversion metrics
Analyze and report on team and individual performance against forecast; hold individuals accountable to actionable items that arise out of dashboard insights
Vet through existing data processes and figure out ways to improve best practices while minimizing additional admin work for team members
Hold Salesforce trainings and put together documentation to ensure proper adoption of CRM best practices
Be a key driver of sales enablement as it relates to the Salesforce ecosystem and related processes
Create and maintain internal and customer facing knowledge base; systems, process, best practices
Assist with any additional projects that enable further productivity and efficiency on the sales and customer teams
Experience, Skills, And Knowledge Required
2+ years experience in sales operations or data analytics
Experience with commercial contract preparation, using standardized templates
Exceptional attention to detail and the ability to work independently
Very strong Salesforce.com experience required (knowledge of administration, reporting, dashboards and end-user functionality)
Strong and proactive strategic thinker and problem solver
Ability to multitask on several projects running simultaneously
Excellent system skills including advanced knowledge of Microsoft Excel and Google Sheets
Personable and able to work as a member of a small team and to interact with peers and internal customers in other departments as needed
Excellent work ethic, desire to learn and be challenged, self-driven and motivated
FreeWill is an equal opportunity employer and we value diversity. We are committed to finding talent that is not determined on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We are a remote-first company that’s able to hire in 47 states and D.C. Unfortunately, we are unable to hire in Colorado, Alabama, or Louisiana at this time. We also can’t sponsor working visas, so all applicants will need to have work authorization in the US.
Excited about our mission? Success in serving nonprofit partners requires our dedication to building a diverse, equitable, and inclusive team. We encourage people from underrepresented backgrounds and all walks of life to apply. We can’t wait to learn with and from you.
If interested, please contact John Glenn at john@freewill.com with your resumé and any applicable materials or experience (eg: website, github, portfolio, etc.)