The Engineering team is hiring an IT Support Specialist at our New York office. This person will be a key member of our Internal Technical Support team and will get the opportunity to support a wide variety of technologies used at 1stDibs.
What you’ll do:
Assist with new employee onboarding including set-up of user accounts, software and hardware
Under minimal supervision, provide assistance, coordination, follow-up on customer issues, and real-time desktop support
Provide desktop support including problem recognition, research, isolation and resolution steps for system and application software, hardware, and peripherals
Able to identify and organize tickets according to priority
Distribute tickets to engineers and technicians
Identify, diagnose, and resolve Level One problems for users
Deliver, tag, set up, and assist in the configuration of end-user desktop hardware, software and peripherals
Diagnose and resolve end-user network or local printer problems, hardware problems and e-mail, Internet, dial-in, and local-area network access problems
Coordinate timely repair of computer equipment covered by third-party vendor maintenance agreements
Perform minor desktop hardware repair for computer equipment and peripherals that are not covered by third-party vendor maintenance agreements
Troubleshooting day-to-day user issues
Who you are:
2-5 years of experience in a help desk environment
Comfortable in a mixed, though primarily Mac environment; Expertise in OS X
Familiarity with Google Apps (Google Workspace/GSuite) and Zoom a plus
Customer service mindset is a must
Strong organizational skills and ability to multitask
Strong communication skills
Ability to adjust quickly to changing priorities and make decisions with limited information in a fast-paced environment
1stDibs is the world’s largest online luxury marketplace for rare and desirable objects. It has become the go-to source for the world’s leading interior designers and consumers to find antiques, furniture, jewelry, vintage fashion and fine art.
Backed by Benchmark Capital, Insight Venture Partners, Index Ventures, Spark Capital and Alibaba, 1stDibs is a unique blend of expert curators and seasoned Internet executives from companies including eBay, Gilt, Google, FreshDirect, Mlb.com, Shutterfly, and Twitter.
1stDibs is an equal opportunity employer. We celebrate diversity and we are committed to creating an inclusive environment for all employees.
1stDibs is actively hiring and, in response to COVID-19, conducting all interviews and onboarding virtually. Any new or current team members will be temporarily working remotely until our offices reopen, at which point all employees are expected and required to return physically to the New York office.
For additional information about location requirements, please discuss with the hiring team following submission of your application.