Quality Assurance and Production Support Analyst


Job Opening ID: 17052

Reports To: Applications Program Supervisor II

Working Title: Quality Assurance and Production Support Analyst

Department: OIT Student & Academic Services

Bargaining Unit: 99

FLSA: Non-Exempt

Payroll Job Code: 006937

Job Location: UCI Campus- Irvine

Percent of Time: 100%

Work Schedule: M-F, 8-5


Employee Class: Contract


This is a one year contract appointment position with the possibility of additional year contract appointment extensions. Per the University of California (UC) recruitment policy, because this position has undergone competitive recruitment, this position can be converted to career status any time after hire, as conversion meets criteria set by UC recruitment policy and the needs of the Office of Information Technology department.


Position Summary:


The Office of Information Technology (OIT) is responsible for supporting the IT needs of UC Irvine faculty, students, and staff. Our mission is to provide information technology leadership, services, and innovative solutions to promote the research, education, and community service goals of the University. Within OIT, Chancellor & Provost IT (CPIT) delivers application solutions to help our executive-level customers streamline operations through custom workflows, collaboration tools, and online communication platforms.


Under general supervision of the Manager, Chancellor & Provost IT, the Quality Assurance and Production Support Analyst, applies Quality Assurance (QA) and Release Management concepts, OIT and CPIT policies and procedures to test a variety of moderately complex software changes or enhancements on projects of moderate scope where analysis of situations or data requires a review of a variety of factors. Provides support to other members of the team in a timely and efficient manner. Participate in an agile Scrum process, including demos, daily standups, planning, retrospective, and refinement meetings. Help customers understand and use CPIT applications and services through written and verbal communication. Provide operational support to customers, including tracking, analysis, validation, and resolution. Escalate larger customer requests to the team for planning and prioritization. Work closely with team members to communicate the status of issues, changes, and enhancements to customers. Act as liaison between technical staff and customers for all communication.


Compensation Range:  Commensurate with experience


Department Website:   https://www.oit.uci.edu/



% of time              Key Responsibilities

Carries out well-defined, moderately complex procedures to ensure that all information systems products and services meet minimum organization standards and end-user requirements. Analyzes and develops test scripts. Tests software to ensure proper operation and conformance to test plans. Administers standards for migration of new and upgraded software from test to production environment. Utilizes testing libraries in support of the software development process and life cycle.

Documents and analyzes test results and processes. Assists with development and analysis of improvements to current procedures.

Assist end users with operational support. Analyze, validate, and track user issues in department and team tools. Provide solutions, guidance, and technical support by communicating basic, routine, and advanced technical information clearly and concisely, both written and verbally. Establish positive working relationships with customers. Communicate status of service issues, enhancements, and support requests to customers and team. Understand the needs of customers and help guide the team in developing appropriate solutions. Keep team apprised of support and request trends. Work closely with team members to communicate the status of issues, changes, and enhancements to customers. Act as liaison between technical staff and customers for all communication.




One (1) to two (2) or more years of hands-on experience working in software QA and software user support.
Bachelor’s degree in related area and / or equivalent experience / training.
Working knowledge of software functions and analysis. Working understanding of the design, development, and analysis of software. Working skills associated with software design, modification, implementation, and analysis. Working understanding of the use of automated testing tools, including skill to perform automated QA procedures.
Understands compliance requirements for applicable industry or agency standards.
Interpersonal skills in order to work with both technical and non-technical personnel at various levels in the organization. Ability to elicit and communicate technical and non-technical information in a clear and concise manner.
Self-motivated, ability to learn quickly, meet deadlines, works independently and as part of a team and demonstrate problem-solving skills.
Working skills in software lifecycle management. Working skills in software testing.
Working skills in understanding and implementing the release cycles.
Working experience providing operational support to end users.
Working experience with HTML, CSS, and JavaScript.
Ability to develop test plans, validate claims, document results, and present to others.
Ability to conduct manual tests from the perspectives of multiple user roles.
Working experience with remote collaboration tools such as Microsoft Teams, Trello, Zoom, and other groupware.
Ability to handle multiple, overlapping, and conflicting priorities while keeping all parties informed via team communication systems.


Working knowledge of other areas of IT. Knowledge of department processes and procedures.
Familiarity or experience with Agile software development.
Working experience with a modern object-oriented programming language.
Working experience with Selenium, Cucumber, MSTest, or NUnit.
Experience with C#, ASP.NET, and Entity Framework.
Experience with git and continuous integration.
Familiarity with the academic process and roles in University research, instruction, and administration.
Experience working with management-level users.
Final candidate subject to background check. As a federal contractor, UC Irvine is required to use E-Verify to confirm the work status of individuals assigned to perform substantial work under certain federal contracts/subcontracts.


The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.


UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Human Resources at (949) 824-0500.