Area Manager, Delivery Ops

***This role will be located at DOK4 in Oklahoma City, OK***

Do you want to work hard, have fun and make history? If you do, then Amazon could be the right career choice for you. Our logistics teams are changing the way we interact with customers around the globe every single day and solving some of the biggest logistical challenges facing not just Amazon, but also the entire industry.

Amazon’s transportation teams work to ensure the delivery of packages for customers around the world. On its busiest day, Cyber Monday, Amazon customers around the world have ordered more than 400 items per second and the transportation teams play a critical role ensuring packages make it to customers’ doors on-time and in great condition. Whether it is an item large or small, we find solutions to make sure we are delivering on our promise for customers.

We are looking for a Driver Resource Manager, Logistics who will be responsible for driver success and maintaining a positive driver experience.

Key Job Duties
· Cultivate and sustain a positive culture, quality performance, safe environment, and a positive, professional driver experience
· Subject matter expert for all DA and DSP process areas in the station (Load Out, OnRoad Execution, RTS)
· Manage two direct reports responsible for DA training processes and on road audit mechanisms for DAs
· Participate in negotiations for DSP dispute resolution, specifically approving payment, determining payment adjustments where appropriate, and managing the DSP invoice process
· Conduct weekly performance meetings with DSP owners to develop and ensure adherence to action plans that meet business objectives and to facilitate monthly round tables for owner feedback
· Drive continuous cost and process improvement programs while maintaining positive working relationships with DSPs and operations leadership
· Partner with regional Fleet Management leadership to validate and confirm vehicle demand during peaks and ramps
· Responsible for DSP Compliance to the Fleet Management Program
· Lead daily SUMs with the DA population prior to load out to drive quality and engagement
· Determine DA scheduling strategy through optimization of delivery route assignment
· Oversee response to customer/TOC escalations
· Monitor Driver staffing and fleet pipeline to ensure sufficient capacity

Additional Job Elements

· Must be able to do the following with or without reasonable accommodation:
· Lift up to 70 pounds
· Frequently push, pull, squat, bend, and reach
· Stand/walk for up to 12 hours
· Push and pull wheeled dollies loaded with products up to 100 pounds
· Engage in full manual dexterity in both hands and wrists
· Work in an environment where the noise level varies and can be loud
· Work in an environment where the temperature may vary between 60 and 90 degrees, occasionally exceeding 90 degrees
· Continuously climb and descend stairs safely
· Must be able to work flexible schedules/shifts/areas, including weekends, nights, and holidays

Basic Qualifications

· Bachelor’s Degree or 2+ years Amazon experience
· Direct management experience of employees and their performance
· Must have a valid driver’s license and pass a motor vehicle background check and complete driver training

Preferred Qualifications

Preferred Qualifications
· A history of developing strong, value-add partnerships
· Solution oriented, analytical approach to problems
· Excellent communications skills and a high bar for accuracy and detail
· Degree in Engineering, Operations, or related field
· Experience with performance metrics and process improvement
· Exceptional judgment and decision-making abilities
· Strong customer service sand interpersonal skills
· Hard working and self-motivated is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.