Certification Operations Program Manager

Do you want to enable some of the most sought after certifications in the IT industry? The Amazon Web Services (AWS) Training & Certification team is seeking a proven program manager to join our team as Certification Operations Program Manager. In this role, you will operationalize and support a multi-vendor delivery strategy. Successful candidates will have a certification background, be detail driven and have excellent problem solving abilities. You will have experience working with and enabling vendors in B2B and B2C integrations and processes with a focus on partnering and delivering on time and within budget. You will also be capable of seeing insights in data, and be adept at reporting and automation of repeated processes. This role will work with existing vendors and tools as well as new tools and vendors.

Roles and Responsibilities:
· Define, document, monitor, and measure certification operation department processes, thresholds, checkpoints, and deliverables
· Create monthly departmental scorecard
· Audit and implement improvements to departmental processes
· Oversee voucher systems and associated reporting and reconciliation across multiple platforms/vendors
· Document processes, polices, and customer care templates related to our online proctoring system
· Route escalated customer care issues to the correct departmental resource
· Support logic build-out of score reports in the Candidate Management Database

· Ability to travel up to 25%

Basic Qualifications

· 3+ years’ experience in certification operations
· Knowledge of ISO/ANSI 17024 and NCCA standards
· Bachelor’s degree in technology, management, or education
· Ability to travel up to 25%

Preferred Qualifications

· IT certification program management experience
· Large volume certification experience
· Global exam delivery experience
· Experience working with multiple delivery modalities (e.g. remotely proctored exam delivery)
· Certification industry involvement (e.g. Association of Test Publishers (ATP) Security committee, Conference on Test Security (COTS), etc.)



Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.