LOAA Program Analyst

Amazon is looking for a smart, driven, and independent Program Manager in our Leave of Absence and Accommodations (LOAA) Department to partner in the development of new leave, disability, and accommodation programs and products. Our products and services are designed to support our rapidly growing employee population. Are you passionate about finding data-driven solutions to human problems? Do you find fulfillment in knowing your program helped a coworker through a difficult life event? Can you find the balance between compliance, innovation, efficiency, and compassion?

As a Program Manager, you will develop new programs and products designed to deliver leave services, improve the employee experience and address program gaps. Where programs or products already exist, you will focus on continuous improvement to identify areas of opportunity for expanded services. By driving out manual tasks, the position will focus on facilitating growth through scalability and sustainability and will keep pace with overall Amazon employee growth. With projections up to one million employees by 2020, the solutions need to focus on long term timelines while simplifying the customer experience. Success in this role depends on the ability to work in close partnership with internal and external stakeholder groups. Additionally, our department has a rapidly growing global scope, therefore this position will ensure the systems and processes support growth with the proper balance between compliance, innovation, efficiency, and compassion.

This position is virtual in the U.S. and is responsible for the global LOAA processes for our Fulfillment Center, Corporate, Customer Service and AWS businesses.

Key Responsibilities:
· Work with program stakeholders to translate program requirements, and then with technical teams to translate the program requirements into technical requirements
· Develop policies in collaboration with other stakeholder groups. Develop communication plans, draft communications, FAQs, process documentation and other written work
· Oversee program implementation efforts; define and establish goals, supporting metrics, and success indicators
· Review, evaluate, and incorporate voice of the customer feedback into program development
· Partner with People Technology team and other HRS Technology professionals to liaise LOAA with HR Services’ initiatives
· Design LOAA systems to support global growth to the Americas, the EU and APAC
· Partner with other service providers such as Ops, Benefits, Legal, Payroll, BAM and general HR to facilitate the systems roadmap
· Experiment with key program aspects to drive out manual tasks and duties
· Ability to travel as appropriate


Basic Qualifications

· Bachelor’s degree
· 3 – 5 years of program development experience
· Knowledge of program management lifecycle and project management tools
· Proven expertise in business reengineering / transformation using lean and six sigma methodologies

Preferred Qualifications

· Graduate degree or MBA
· Experience applying Lean and/or Six Sigma techniques in a transactional work environment
· Experience with HRIS systems, such as HCM/ERP suites, time and attendance systems, payroll systems, etc.
· Experience with Salesforce and Kronos a plus
· Experience working in an organization with highly varied employee types (e.g., highly compensated knowledge workers, heavily manual labor, hourly customer service representatives)
· Experience working in an organization with a global span
· Experience with HR processes and programs (leave of absence or accommodations)
· Ability to translate customer pain points and leadership goals into program requirements
· Excellent written and verbal communication, interpersonal skills; high quality document and report preparation
· Ability to build strong relationships and influence others while working in a cross functional environment, preferably with senior members of the business
· Strong business and HR acumen, including strong problem solving skills, critical and strategic thinking, and self-initiative
· Ability to independently analyze data from multiple sources, reconcile conflicting information, and present conclusions in a narrative format
· Ability to collaborate across different teams, manage conflict in a positive, flexible way, and reach consensus in a highly differentiated group
· Detail orientation with ability to analyze, problem solve, organize and manage multiple priorities and excellent follow up skills in a fast-paced environment
· Ability to diagnose problems, identify root causes, develop and drive appropriate solutions
· Ability to collaborate across different teams, manage conflict in a positive, flexible way, and reach consensus in a highly differentiated group
· Detail orientation with ability to analyze, problem solve, organize and manage multiple priorities and excellent follow up skills in a fast-paced environment
· Ability to diagnose problems, identify root causes, develop and drive appropriate solutions




Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation