Principal, Employee Relations

The Amazon Global Delivery Services Employee Relations team supports both Amazon and contractor teams that execute Amazon’s last mile delivery services. We are seeking a Partner Relations Principal to lead our efforts to drive engagement for the US AMXL network for heavy bulky deliveries. The successful candidate will have a demonstrated ability i) to quickly assess data, workplaces, behaviors, and relationships to identify risks and gaps in the work environment; ii) to develop and execute sustainable, scalable initiatives, mechanisms, and programs that affect long-lasting changes at all levels; and iii) to influence leaders to win alignment, support, and change agents. The Principal will possess significant employee and labor relations expertise, excellent judgment, and highly-developed analytical and communication skills. The successful Principal will quickly become an invaluable strategic partner to Human Resources, Contractor Relations, and Operations. The Principal will report directly to the leader of the Global Delivery Services Employee Relations function. The position is virtual with regular connectivity expected at the network level and in particular with senior leadership in Seattle, as well as field presence.

Core Responsibilities
· Risk Detection and Mitigation: Apply employee and labor relations expertise to successfully identify trends and challenges, predict and mitigate risk, and develop and execute solution-focused strategies and programs
· Crisis Management: Work reactively on crisis-oriented partner issues under extreme time limitations while exercising excellent judgment and leadership
· Project Management: Independently design, own, and lead successfully large-scale, network-wide projects that improve frontline partner experience
· Analyze and Interpret Data: Exercise strong analytical skills using data and anecdotes to develop persuasive narratives and recommendations; demonstrated ability to define and measure success of programs
· Deliver Innovative Solutions: Challenge current practices, industry status quo, and generate creative mechanisms that bring about large-scale solutions
· Communicate Effectively: Rapidly produce high-quality written communications that concisely analyze problems and move solutions from concept to execution
· Lead Through Others: Build constructive relationships with critical stakeholders and peers to share information, influence change, and leverage resources to deliver results
· Problem Solve: Work independently with minimal supervision, in ambiguous situations, and persevere over internal and external barriers to drive resolutions
· Work at Scale: Design solutions for a single person, station, or situation then translate, design, and launch sustainable mechanisms for entire networks

Basic Qualifications

· Bachelor’s degree
· 10+ years of relevant experience
· Significant employee and labor relations subject matter expertise
· Experience in distribution, logistics and/or transportation industries
· Successful record of creating, improving and executing programs at scale
· Excellent organizational skills and attention to detail, able to juggle and prioritize multiple tasks simultaneously while delivering on commitments
· Outstanding communication skills in written and verbal form; extensive public speaking, training, and/or leadership communication skills.
· Strong team, interpersonal, and persuasion skills, demonstrated ability to influence peers, senior leaders, and across organizational lines, and experience leading teams
· Experience identifying and resolving complex issues, assumes leadership roles in unfamiliar or ambiguous circumstances
· Solid sense of accountability, high-quality judgment and sound decision-making
· Works well in a fast-paced environment, flexible, able to change direction quickly and in leading through ambiguity and constant change
· Ability to handle confidential information and escalate issues when appropriate
· Ability to quickly connect with people across a wide variety of cultural and socio-economic backgrounds
· Capable of significant domestic travel, sometimes with short notice, up to 50% of the time on average
· Skilled in MS Excel, Word, SharePoint & PowerPoint; curious about new learning technologies

Preferred Qualifications

· Advanced degree, JD, or other specialized training in labor/employee relations
· Previous experience managing operations
· Previous experience creating teams
· The role is ideally in Seattle but qualified remote candidates will be considered

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit
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