Program Manager, Workforce Staffing

At Amazon, we’re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help us build the place to find and buy anything online, this is your chance to make history.
Amazon’s Global Workforce Strategy and Innovation (AGWS) team is seeking a motivated and flexible Program Manager that will thrive in a fast paced, data driven environment to join the team building new global high volume hiring solutions for our workforce supporting Customer Fulfillment Operations, Amazon Transportation Services and other business units. This role is responsible for developing solution architectures, creating and owning implementations, and driving recruitment technology deployments. This role is both a strategic and hands-on leadership role. A successful candidate must demonstrate strong leadership skills, can see around corners, organizational expertise, strong verbal and written communication, and a passion for building data driven programs that improve business operations. You are self-motivated, solutions-oriented, comfortable with ambiguity, and innovative in developing best-in-class staffing programs.
Responsibilities:
· Work cross-functionally and across geographies with stakeholders at all levels to support large-scale programs and initiatives
· Have a combination of practical and intellectual skills, as well as ability to rapidly shift and adapt to different tasks that vary between complex analyses, hands-on projects, and project management.
· Develop and manage project governance plans, project schedules, success criteria, and project milestones
· Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, as well as balance business needs versus constraints
· Establish business priorities, identifying and communicating risks and mitigation plans in collaboration with stakeholders; developing and maintaining goals, milestones and completion dates
· Perform customer/partner needs and task analysis, scope projects, and evaluate existing processes to propose solutions
· Provide leadership, expertise, and technical/operational guidance to the stakeholders and field teams
· Ability to handle confidential and sensitive information with extreme discretion
· Lead others to drive ongoing program improvements based on user feedback and performance measurements
· Uses independent judgement to identify when to simplify versus when to innovate
· Starts with the customer and works backwards
· Identifies process and system improvement opportunities by monitoring existing metrics, analyzing data and partnering with internal teams to positively impact results in areas such as candidate throughput and driver quality
· Utilize strong written and oral communication skills and the ability to prepare crisp white papers and reports that translate technical/data solutions into recommendations for business audiences
· Travel up to 50%

Basic Qualifications

· Bachelor’s degree or equivalent professional or military experience
· 5+ years of experience in program/project management
· 5+ years of experience with HR systems and/or high volume recruiting
· Ability to travel up to 50%

Preferred Qualifications

· Master’s degree in engineering, business, or human resources
· Passion and enthusiasm for customer experience, technology, and Amazon’s vision
· Comfort learning new tools and technology concepts quickly
· Strong organizational and communication skills, team-oriented philosophy, and problem solving skills
· High levels of integrity and discretion
· Experience working within an international technology company
· Experience analyzing data using various tools for forecasting and optimization
· Ability to push back, foresee potential issues, and advocate for relentless improvement
· Exceptional analytical skills, comfortable working with large amounts of data and communicating data findings, experience establishing and tracking key performance metrics including return on investment
· Proven problem-solving skills, project management experience, and strong attention to detail
· Ability to deal with ambiguity easily, solve for both service level problems and the challenges of minute-to-minute change will be necessary
· Experience reviewing and analyzing process defect data and the development of corresponding countermeasures
· Proven success delivering a large volume of results on time with minimal direction
· Demonstrate problem-solving skills, project management experience, and strong attention to detail
· Exceptional customer relationship skills including the ability to discover the true requirements underlying feature requests, recommend alternative technical and business approaches, and lead efforts to meet aggressive timelines with optimal solutions
· Excellent written, verbal, and non-verbal listening, communicating, influencing and negotiating skills coupled with ability to comfortably and confidently present to all levels within the enterprise is required
· Ability to meet tight deadlines and prioritize workload
Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation/Age