Senior Program Manager - Finance Operations

In Finance Operations “FinOps”, you will find yourself working with talented people committed to driving financial improvement, scalability, and process excellence. This role will be a key driver of critical improvement initiatives, adopting a programmatic approach to the continued development of the FinOps support model for Amazon Business and Logistics customers. This includes driving ownership of key deliverables across these businesses, tech teams, and other stakeholders in order to implement scalable solutions. The role will use complex problem solving skills, manage multiple high visibility priorities, and maintain a keen attention to detail and the ability to work in a fast-paced environment with ambiguous situations.

To support the growth of several businesses including Amazon Business and Logistics, our candidate must possess a strong passion for accountability, setting high standards, raising the bar, and driving results through constant focus on improving existing and future state operations, systems, and processes. The ideal candidate will be able to think big to create a long-term plan, but have exceptional tactical skills to drive day-to-day implementation. They will be able to learn quickly and be willing to experiment with new ideas.

Key Responsibilities:
· Drive program objectives – provide program management and define project plans, manage implementation activities, and develop processes, documentation and communications for program/process rollout and ongoing support.
· Scale services and tools – design processes and procedures that scale with the business’ growth in volume, complexity, and global geographic dispersion.
· Define key performance indicators – develop metrics and service level agreements for core programs and processes, and track delivery against program objectives.
· Communicate new/updated programs, policies, and processes to leaders, employees, and cross functional organizations.
· Collaborate and build relationships with system and business owners globally to ensure process excellence and the highest degree of controllership.
· Drive resolution of critical issues for critical customers as well as support processes/systems deep dives to ensure root cause analysis and correction resulting in improved customer experience.
· Negotiate efficient and reliable processes and policies across partner teams to systematically eliminate dependencies and defects.
· Liaise with FinOps support centers to set near, medium, and long-term operational goals for improvements.
· Develop mechanisms to seamlessly support customers with new program and tool launches worldwide.
· Identifying and quantifying financial and operational risks and opportunities both internal to Finance Operations and to the business, driving ad-hoc projects as required.
· Work cross-organizationally and functionally to identify key opportunities in process, technical, and human interfaces and developing and implementing plans to capitalize on those opportunities and measure and monitor success and impacts.

Basic Qualifications

· Bachelor’s Degree
· Experience defining program requirements and using data and metrics to determine improvements
· 5+ years of experience delivering cross functional projects
· 5+ years of experience in program or project management
· 5+ years of experience working cross functionally with tech and non-tech teams
· Bachelor’s Degree
· 5+ years of experience in business, accounting, finance, consulting or a similar field

Preferred Qualifications

· 3+ years of experience in process improvement or operational excellence
· Program Management Experience
· MBA and/or PMP
· Experience in accounts payable, accounts receivable, and other financial operations functions
· Green Belt or Black Belt in Lean Six Sigma
· Experience in identifying and mitigating operational risk
· 3+ years of experience with data analytics tools
· Strong analytical acumen and being comfortable with drawing metric-based conclusions
· Proven ability to meet deadlines, prioritize quickly, organize team dynamics and deliver results with a strong track record of managing deliverables from multiple parties to meet challenging deadlines.
· Ability to work independently and be self-motivated in a fast-paced, often ambiguous and rapidly changing environment
· Exceptional communication skills and interpersonal skills; ability to present to senior leadership
· Ability to create a compelling business case in writing
Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.