Sr. Program Manager, DSP Contractor Relations

Job Description
This role will support NA DSP for Driver Workplace Escalations Hotline.

At Amazon, we’re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help us build the place to find and buy anything online, this is your chance to make history.
We are looking for a dynamic, organized self-starter to join our NA DSP team as a Program Manager supporting our US Delivery Stations.
The central objective of Driver Escalation Hotline is to ensure fair and respectful treatment of the employees of our Delivery Service Partners, consistent with our core business values and objectives.
The ideal candidate for this position has strong communication and interpersonal skills, enabling them to work successfully on a broad spectrum of employee and labor relations issues and projects. The position supports Amazon.com’s U.S. Delivery Stations.

The Sr. Program Manager will work proactively to:
Investigate highly sensitive HR and Employee Relations issues, including: Conducting complainant, witness and subject employee interviews; Analyzing data from various internal systems; Case adjudication; Proposing remedial action based on investigation findings; Production of completed investigation documentation
· Independently manage assigned casework, bringing investigations to closure rapidly and definitively
· Design, collect, and analyze multiple levels of employee and stakeholder feedback
· Analyze aggregate casework data to identify issue trends and opportunities for proactive issue mitigation
· Analyze casework trends and produce strategic recommendations to the business to proactively address systemic issues
· Partner to engage in continuous improvement of communication vehicles and practices
· Partner in analysis and revision of people programs, policies, and practices to sustain a positive work environment for Delivery Station Associates and Drivers
· Consult and collaborate with business partners, Corporate ER teams, Legal teams, and 3rd Party Vendors on complex employee investigations
The individual also will work reactively on critical employee relations issues that are crisis-oriented and typically can only be successfully completed with limited time. Balancing time between projects and crisis-response is a critical component for success in the position.

Basic Qualifications


· 5+ years combined human resources, labor relations, investigative, or legal experience, and demonstrated passion for employee relations, labor relations, investigations, or labor/employment law with an emphasis on labor and employee relations work
· Solid understanding of federal and state employment and labor laws
· Experience in conducting investigative fieldwork, including complainant, witness, and target employee interviews, investigative data analysis, and production of investigative documentation
· Prior experience supporting hourly employee client groups
· Bachelor’s degree required

Preferred Qualifications

• Advanced degree, JD, or other specialized training in labor/employee relations a significant plus
• Strong evidence of career development and/or evidence of superior performance in previous roles